挑战期限
2012年12月1日至2013年11月30日
挑战奖赏
巴黎旅游配套
2012年12月1日至2013年11月30日
挑战奖赏
巴黎旅游配套
2013年7月27日星期六
Step Up ILP
挑战期限
第一阶段
生意递交从2013年7月1日至2013年7月31日
2013年8月14日批准
第二阶段
生意递交从2013年8月1日至2013年8月30日
2013年9月13日批准
2013年7月12日星期五
AIA Medi-Connect 用户说明指南
用户指南
GP Helpdesk 03 – 2783 8888
Option 1: Member Verification
Step 1 : Press 1 for Member Verification.
Step 2 : Enter your 8 digit provider code followed by # (6*******#)
Step 3 : Enter member 16 card number followed by # (8000 1468 **** ****#)
IVR will announce:
- Member Validity
- Clinic is Selected Panel or Not Selected Panel - Co-pay (if any)
- Limit per visit (if any).
Option 2 : Card Error or Card Swiping Failure
Step 1 : Press 1 for Member Verification.
Step 2 : Enter your 8 digit provider code followed by # (6*******#)
Step 3 : Enter member 16 card number followed by # (8000 1468 **** ****#)
IVR will announce:
Step 1 : Press 1 for Member Verification.
Step 2 : Enter your 8 digit provider code followed by # (6*******#)
Step 3 : Enter member 16 card number followed by # (8000 1468 **** ****#)
IVR will announce:
- Member Validity
- Clinic is Selected Panel or Not Selected Panel - Co-pay (if any)
- Limit per visit (if any).
Option 2 : Card Error or Card Swiping Failure
Step 1 : Press 1 for Member Verification.
Step 2 : Enter your 8 digit provider code followed by # (6*******#)
Step 3 : Enter member 16 card number followed by # (8000 1468 **** ****#)
IVR will announce:
-
-
-
-
Member Validity
Clinic is Selected Panel or Not Selected Panel Co-pay (if any)
Limit per visit (if any).
*Should member is active, clinic can proceed to step 4
Clinic is Selected Panel or Not Selected Panel Co-pay (if any)
Limit per visit (if any).
*Should member is active, clinic can proceed to step 4
Step 4 : Press 2 to register claim.
Step 5 : Enter the valid Primary Diagnosis Code followed by # (1***#)
Step 6 : Enter the Total Bill Amount followed by #. If total amount is with cent, do not enter decimal point (example, if total amount is RM50.20 press 5020#)
IVR will announce:
- Press 1 to proceed or press 2 reenter the total amount.
Step 7 : Press 1 to proceed with the registration.
IVR will announce:
- Transaction Number:
MI****** ******** for AIA
EHI****** ******** for Takaful - Total Billed
- Patient to pay (if annual limit exceeded or member has co-pay)
- Please proceed to do charges breakdown in MediConnect Portal (Under IVR Claim
Itemization menu)
Option 3 : Enquries
Step 1 : Press 3 to Speak to our GP Helpdesk.
IVR will announce:
- Business hour
(8:30am to 5:30pm Monday to Thursday & 8:30am to 4:30pm on Friday).
Step 5 : Enter the valid Primary Diagnosis Code followed by # (1***#)
Step 6 : Enter the Total Bill Amount followed by #. If total amount is with cent, do not enter decimal point (example, if total amount is RM50.20 press 5020#)
IVR will announce:
- Press 1 to proceed or press 2 reenter the total amount.
Step 7 : Press 1 to proceed with the registration.
IVR will announce:
- Transaction Number:
MI****** ******** for AIA
EHI****** ******** for Takaful - Total Billed
- Patient to pay (if annual limit exceeded or member has co-pay)
- Please proceed to do charges breakdown in MediConnect Portal (Under IVR Claim
Itemization menu)
Option 3 : Enquries
Step 1 : Press 3 to Speak to our GP Helpdesk.
IVR will announce:
- Business hour
(8:30am to 5:30pm Monday to Thursday & 8:30am to 4:30pm on Friday).
Call should transfer to Helpdesk Personnel
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